In an trade the place belief is usually claimed however not often demonstrated, Wirex Restricted is selecting a unique path — one constructed on transparency, information, and accountability.
On 22 January 2026, Wirex Restricted revealed its 2025 Transparency Report, providing a transparent and evidence-based view of how the corporate protects clients, prevents monetary crime, and operates beneath regulatory scrutiny. Relatively than counting on generic statements, the report units out measurable outcomes and overtly addresses areas for continued enchancment.
A Knowledge-Led Method to Belief
Authored by CEO Chet Shah, the 2025 Transparency Report departs from trade norms by publishing detailed operational information. The report outlines what Wirex Restricted has achieved, what it’s seeing throughout its methods, and the way it responds — with out hiding behind broad or ambiguous language.
On the centre of the report is a transparent determine: in 2025, Wirex Restricted blocked over £630,000 in suspected illicit funds from getting into or transferring by way of the monetary system. This determine represents real-time intervention and energetic monetary crime controls working all year long.
“After I was appointed, I dedicated to main with transparency as a result of belief is earned by way of info, not slogans,” stated Chet Shah, CEO of Wirex Restricted. “This report is our approach of exhibiting clients, companions, and regulators how we steadiness progress with security, accountability, and a relentless give attention to doing the best issues.”
Key Findings From the 2025 Transparency Report
The report offers outcomes throughout fraud prevention, anti-money laundering, sanctions compliance, buyer complaints, and organisational tradition. Key highlights embrace:
Fraud Prevention in 2025
With fraud persevering with to impression customers throughout the UK, Wirex Restricted prevented £183,752 from being misplaced to retail scams throughout 2025. This consists of £156,145 linked to Authorised Push Cost (APP) fraud.
Anti-Cash Laundering Exercise
As a part of its monetary crime controls, Wirex Restricted:
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Submitted roughly 500 Suspicious Exercise Experiences to the UK Nationwide Crime Company
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Supported 87 law-enforcement requests, together with advanced investigations involving mule networks
Sanctions Screening and Compliance
In response to quickly altering world sanctions regimes, Wirex Restricted screened towards greater than 30 world sanctions lists every day, sustaining real-time monitoring all through 2025.
Buyer Complaints Transparency
Throughout 2025, Wirex Restricted acquired 244 buyer complaints:
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68% had been resolved inside 15 working days
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36 complaints had been upheld
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The commonest difficulty associated to the freezing of funds
Tradition and Folks Metrics
The report additionally consists of organisational well being indicators, together with:
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49% / 51% gender steadiness
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Worker Web Promoter Rating of 57
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4.6 Glassdoor score
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1.3% voluntary turnover charge
These figures assist what the CEO describes as “a tradition constructed on accountability and sincere dialogue, not posters on a wall.”
Regulatory Engagement and Oversight
The 2025 Transparency Report confirms that the Monetary Conduct Authority (FCA) inspected Wirex Restricted’s monetary crime controls and fraud framework through the yr. The FCA supplied suggestions however didn’t establish materials points.
The report positions this end result as validation of the agency’s path quite than a closing milestone.
“Defending clients at scale takes fixed work,” stated Chet . “Publishing this report is a part of holding ourselves accountable and incomes belief one determination at a time.”
Entry the Full 2025 Transparency Report
The examples outlined above symbolize solely a portion of the findings. The total Wirex Restricted 2025 Transparency Report offers deeper breakdowns, further context, and descriptions the corporate’s priorities for 2026.
