Verizon’s community is experiencing technical points which are impacting calls and wi-fi knowledge. Verizon prospects on X have reported seeing “SOS” fairly than the standard community bars on their smartphones, and even the community supplier’s personal standing web page struggled to load, possible because of the variety of prospects attempting to entry it.
Based mostly on the expertise of Verizon customers on Engadget’s workers, the companies which are impacted seem like calls and wi-fi knowledge. Textual content messages proceed to be delivered usually, at the least for some customers. On DownDetector, studies of a Verizon outage began rising round 12PM ET and numbered within the tons of of 1000’s at their peak.
DownDetector additionally reveals spikes in outage studies on competing networks like AT&T and T-Cell, however when it comes to magnitude, they’re a lot smaller than the difficulty Verizon is dealing with. For instance, Verizon peaked at 181,769 studies, whereas AT&T’s was simply 1,769 studies. The distinction between the 2 is nice sufficient that these AT&T studies may very well be from individuals attempting to contact Verizon prospects and considering that their private community was the issue.
In a submit on the cell supplier’s information account on X, Verizon acknowledged the problems with its community. “We’re conscious of a problem impacting wi-fi voice and knowledge companies for some prospects,” Verizon wrote. “Our engineers are engaged and are working to establish and clear up the difficulty rapidly. We perceive how essential dependable connectivity is and apologize for the inconvenience.”
Based mostly on DownDetector’s map of outage studies, points with Verizon’s community seem like concentrated in main cities within the jap United States. Nearly all of studies seem like popping out of Boston, New York and Washington DC, although the map additionally reveals rising sizzling spots in Chicago, San Francisco and Los Angeles.
At 2:14PM ET, Verizon shared on X that its engineering groups “stay totally deployed” to work on fixing the outage. The corporate didn’t share when the difficulty would resolved or what number of of its prospects are presently impacted. Experiences on DownDetector have dropped since their peak at 12:43PM ET, however 1000’s of Verizon prospects are nonetheless noticing points with the service.
As of three:09PM ET, Verizon has but to share extra details about the restoration of the corporate’s cell community. Some Verizon prospects on X have seen their cell service returning, but it surely’s not clear if this implies the community’s technical points have been mounted.
At 4:06PM ET, almost two hours for the reason that firm’s final assertion, at the least one member of Engadget’s workers studies their service has been restored. The connectivity points are nonetheless affecting Verizon prospects, nonetheless. DownDetector obtained over 55,000 outage studies as just lately as 3:47PM ET.
Verizon posted at 4:12PM ET that work continues on addressing the outage, however the situation hasn’t been fully mounted. In keeping with the corporate, its workforce is “on the bottom actively working to repair at the moment’s service situation that’s impacting some prospects.”
As of 4:52PM ET, the Verizon’s community has been experiencing points for round 4 hours, making at the moment’s outage almost so long as the final main outage the corporate had in 2024. Like that 2024 outage, Verizon has but to share what precisely is inflicting the problems with its community. With out out an official replace, it’s secure to imagine the corporate remains to be engaged on a repair.
At 5:41PM ET, DownDetector newest tally nonetheless reveals over 46,000 individuals reporting points with Verizon’s community. Based mostly on the platform’s map, the identical cities are submitting the majority of the outage studies, although reporting seems extra diffuse than earlier than as information of the outage has unfold throughout the nation.
At 6:20PM ET, the scenario was a lot the identical. Tens of 1000’s of customers (together with Engadget editors) nonetheless don’t have correct service, and Verizon had not up to date its prospects since 4:12PM ET. There are intermittent studies of service coming again after which failing once more however seemingly no true repair has been deployed.
Each T-Cell and AT&T have confirmed that their very own networks are unaffected by the problems dealing with their competitor. In a submit on X, T-Cell shared that its community is “working usually and as anticipated.” In the meantime, AT&T says that for any of its prospects experiencing points, “it’s not us…it’s the opposite guys.”
Replace, January 14, 7:25PM ET: This text was revealed as a growing story and was up to date a number of instances over a interval of round seven hours. These updates had been additive, and famous with a timestamp inside the article. As of writing, Verizon remains to be down for tens of 1000’s of customers and the corporate’s assist workforce has not issued an replace on the stituation in over three hours. Blissful Wednesday!
