A wave of information breaches impacting firms like Qantas, Allianz Life, LVMH, and Adidas has been linked to the ShinyHunters extortion group, which has been utilizing voice phishing assaults to steal knowledge from Salesforce CRM cases.
In June, Google’s Risk Intelligence Group (GTIG) warned that menace actors tracked as UNC6040 have been focusing on Salesforce clients in social engineering assaults.
In these assaults, the menace actors impersonated IT help workers in cellphone calls to focused workers, trying to influence them into visiting Salesforce’s linked app setup web page. On this web page, they have been instructed to enter a “connection code”, which linked a malicious model of Salesforce’s Knowledge Loader OAuth app to the goal’s Salesforce atmosphere.
In some instances, the Knowledge Loader part was renamed to “My Ticket Portal,” to make it extra convincing within the assaults.
Supply: Google
GTIG says that these assaults have been normally performed via vishing (voice phishing), however credentials and MFA tokens have been additionally stolen via phishing pages that impersonated Okta login pages.
Across the time of this report, a number of firms reported knowledge breaches involving third-party customer support or cloud-based CRM methods.
LVMH subsidiaries Louis Vuitton, Dior, and Tiffany & Co. every disclosed unauthorized entry to a buyer data database, with Tiffany Korea notifying clients the attackers breached a “vendor platform used for managing buyer knowledge.”
Adidas, Qantas, and Allianz Life additionally reported breaches involving third-party methods, with Allianz confirming it was a third-party buyer relationship administration platform.
“On July 16, 2025, a malicious menace actor gained entry to a third-party, cloud-based CRM system utilized by Allianz Life Insurance coverage Firm of North America (Allianz Life),” an Allianz Life spokesperson instructed BleepingComputer.
Whereas BleepingComputer has realized that the Qantas knowledge breach additionally concerned a third-party buyer relationship administration platform, the corporate won’t verify it’s Salesforce. Nonetheless, earlier reporting from native media claims the info was stolen from Qantas’Â Salesforce occasion.
Moreover, courtroom paperwork state that the menace actors focused “Accounts” and “Contacts” database tables, each of that are Salesforce objects.
Whereas none of those firms have publicly named Salesforce, BleepingComputer has since confirmed that every one have been focused in the identical marketing campaign detailed by Google.
The assaults haven’t led to public extortion or knowledge leaks but, with BleepingComputer studying that the menace actors try to privately extort firms over e mail, the place they identify themselves as ShinyHunters.
It’s believed that when these extortion makes an attempt fail, the menace actors will launch stolen data in a protracted wave of leaks, just like ShinyHunter’s earlier Snowflake assaults.
Who’s ShinyHunters
The breaches have prompted confusion among the many cybersecurity group and the media, together with BleepingComputer, with the assaults attributed to Scattered Spider (tracked by Mandiant as UNC3944), as these menace actors have been additionally focusing on the aviation, retail, and insurance coverage sectors across the similar time and demonstrated related ways.
Nonetheless, menace actors related to Scattered Spider are likely to carry out full-blown community breaches, culminating with knowledge theft and, typically, ransomware. ShinyHunters, tracked as UNC6040, alternatively, tends to focus extra on data-theft extortion assaults focusing on a selected cloud platform or net utility.
It’s BleepingComputer’s and a few safety researchers’ perception that each UNC6040 and UNC3944 encompass overlapping members that talk inside the similar on-line communities. The menace group can be believed to overlap with “The Com,” a community of skilled English-speaking cybercriminals.
“In accordance with Recorded Future intelligence, the overlapping TTPs between recognized Scattered Spider and ShinyHunters assaults point out seemingly some crossover between the 2 teams,” Allan Liska, an Intelligence Analyst for Recorded Future, instructed BleepingComputer.
Different researchers have instructed BleepingComputer that ShinyHunters and Scattered Spider look like working in lockstep, focusing on the identical industries on the similar time, making it tougher to attribute assaults.
Some additionally imagine that each teams have ties to menace actors from the now-defunct Lapsus$ hacking group, with experiences indicating that one of many lately arrested Scattered Spider hackers was additionally in Lapsus$.
One other idea is that ShinyHunters is performing as an extortion-as-a-service, the place they extort firms on behalf of different menace actors in alternate for a income share, just like how ransomware-as-a-service gangs function.
This idea is supported by earlier conversations BleepingComputer has had with ShinyHunters, the place they claimed to not be behind a breach, however simply performing as the vendor of the stolen knowledge.
These breaches embody PowerSchool, Oracle Cloud, the Snowflake data-theft assaults, AT&T, NitroPDF, Wattpad, MathWay, and many extra.
Supply: BleepingComputer
To muddy the waters additional, there have been quite a few arrests of individuals linked to the identify “ShinyHunters,” together with those that have been arrested for the Snowflake data-theft assaults, breaches at PowerSchool, and the operation of the Breached v2 hacking discussion board.
But even after these arrests, new assaults happen with firms receiving extortion emails stating, “We’re ShinyHunters,” referring to themselves as a “collective.”
Defending Salesforce cases from assaults
In a press release to BleepingComputer, Salesforce emphasised that the platform itself was not compromised, however moderately, clients’ accounts are being breached by way of social engineering.
“Salesforce has not been compromised, and the problems described usually are not as a consequence of any recognized vulnerability in our platform. Whereas Salesforce builds enterprise-grade safety into every thing we do, clients additionally play a essential function in preserving their knowledge secure — particularly amid an increase in subtle phishing and social engineering assaults,” Salesforce instructed BleepingComputer.
“We proceed to encourage all clients to comply with safety greatest practices, together with enabling multi-factor authentication (MFA), implementing the precept of least privilege, and punctiliously managing linked purposes. For extra data, please go to: https://www.salesforce.com/weblog/protect-against-social-engineering/.”
Salesforce is urging clients to strengthen their safety posture by:
- Imposing trusted IP ranges for logins
- Following the precept of least privilege for app permissions
- Enabling multi-factor authentication (MFA)
- Proscribing use of linked apps and managing entry insurance policies
- Utilizing Salesforce Defend for superior menace detection, occasion monitoring, and transaction insurance policies
- Including a chosen Safety Contact for incident communication
Additional particulars on these mitigations may be present in Salesforce’s steerage linked above.
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