India has granted authorized standing to tens of millions of gig and platform staff below its newly applied labor legal guidelines, marking a milestone for the nation’s supply, ride-hailing and e-commerce workforce — but with advantages nonetheless unclear and platforms starting to evaluate their obligations, entry to social safety stays out of attain.
The popularity stems from the Code on Social Safety — considered one of 4 labor legal guidelines the Indian authorities introduced into impact on Friday — greater than 5 years after the parliament first handed them in 2020. It’s the solely a part of the brand new framework that addresses gig and platform staff, because the remaining three codes — protecting wages, industrial relations, and office security — don’t prolong minimal earnings, employment protections or working-condition ensures to this quickly increasing workforce.
India has one of many world’s largest and fastest-growing gig economies, with trade estimates suggesting that greater than 12 million folks ship meals, drive ride-hailing cabs, kind e-commerce packages, and carry out different on-demand companies for digital platforms. The sector has turn out to be a essential supply of employment, particularly for younger and migrant staff shut out of formal job markets, and is projected to broaden additional as firms scale logistics, retail, and hyperlocal supply.
Firms from Amazon and Walmart-owned Flipkart to Indian quick-delivery apps akin to Swiggy, Everlasting’s Blinkit, and Zepto, in addition to ride-hailing corporations together with Uber, Ola, and Rapido, depend on gig staff to run their companies within the South Asian nation — the world’s second-largest web and smartphone market after China. But regardless of powering a few of India’s most precious tech companies, most gig staff function outdoors conventional labor protections and lack entry to primary social safety.
The newly applied labor legal guidelines are supposed to vary that, by defining gig and platform staff in statute and requiring aggregators, akin to food-delivery and ride-hailing platforms, to contribute 1–2% of their annual income (capped at 5% of funds made to such staff) to a government-managed social safety fund. However the particulars stay murky: what precise advantages will really be supplied, how staff will entry them, and the way contributions will probably be tracked throughout a number of platforms, and when payouts will start all stay unclear, elevating issues that significant protections could take years to materialize.
The Code on Social Safety creates a authorized framework for gig staff to be coated below schemes such because the Workers’ State Insurance coverage, provident fund, and government-backed insurance coverage. Nevertheless, the extent of those advantages — together with eligibility, contribution ranges, and supply mechanisms — stays unclear and can rely on future guidelines and scheme notifications.
A key a part of the framework is the creation of Social Safety Boards at each the central and state ranges, tasked with designing and overseeing welfare schemes for gig and platform staff. The central board should embrace 5 representatives of gig and platform staff and 5 representatives of aggregators, all nominated by the federal government, alongside senior officers, consultants, and state representatives, per the Code. However there may be little readability on how selections will probably be made, how a lot affect employee representatives will even have, or who will in the end management selections on funding and profit supply.
Techcrunch occasion
San Francisco
|
October 13-15, 2026
“We have to wait and see what precisely is within the authorities’s thoughts on the subject of implementing the 4 Codes, and what it hopes to do for gig staff,” mentioned Balaji Parthasarathy, a professor at IIIT Bangalore and principal investigator of the Fairwork India challenge. “After which we additionally need to see what the states translate on the bottom.”
Parthasarathy famous that as a result of labor coverage in India is shared between the federal and state governments — listed within the “concurrent checklist” of the Indian Structure — state governments are answerable for designing, notifying, and administering most of the schemes wanted to make the Code on Social Safety operational for gig staff.
That raises the opportunity of uneven entry, as some states transfer rapidly to determine social safety boards and roll out mechanisms, whereas others delay or deprioritize the hassle as a result of political or fiscal constraints. Latest examples — akin to Rajasthan’s stalled laws after it was handed in 2023, and Karnataka’s Gig Employees Act, which was applied quickly after clearing the state meeting — underscore how staff’ protections could in the end rely on the place they dwell reasonably than the legislation itself.
Platform firms have publicly welcomed the reform, however are nonetheless largely evaluating what it would require of them. An Amazon India spokesperson instructed TechCrunch the corporate helps the Indian authorities’s intent behind the labor overhaul and is evaluating the adjustments it might want to introduce. A spokesperson for Zepto mentioned the corporate welcomes the brand new labor codes as “a giant step towards clearer, easier guidelines that defend staff whereas supporting ease of doing enterprise,” including that the adjustments will assist strengthen social safety for its supply companions with out undermining the pliability that quick-commerce operations depend on.
Meals supply agency Everlasting, previously generally known as Zomato, mentioned in a inventory trade submitting that the Social Safety Code is a step towards extra uniform guidelines and that it doesn’t anticipate the monetary affect to threaten its long-term enterprise.
Nonetheless, Aprajita Rana, a companion at company legislation agency AZB & Companions, mentioned the change “will naturally have a monetary affect” on India’s e-commerce sector, as employee contributions are actually being formalized. It is going to additionally create new compliance obligations, requiring firms to make sure all staff of their networks are registered with the government-managed fund, decide whether or not people are related to a number of aggregators and tips on how to keep away from duplicative advantages, and arrange inner grievance mechanisms.
“Whereas the legislation has the fitting intent, gig employee constructions in India are fairly novel, and sensible challenges in compliance will emerge because the legislation takes pressure,” Rana instructed TechCrunch.
One of many largest hurdles for gig staff searching for advantages below the newly applied legislation will probably be registering on the Indian authorities’s E-Shram portal, launched in 2021 as a nationwide database of unorganized staff. The portal had registered greater than 300,000 platform staff as of the top of August, despite the fact that the federal government estimates India’s gig workforce at round 10 million. Commerce unions, together with the Indian Federation of App-Based mostly Transport Employees (IFAT), which has greater than 70,000 members, are working to assist gig staff enroll to allow them to entry the advantages.
Ambika Tandon, a PhD candidate on the College of Cambridge and an affiliate of the nationwide commerce union Centre of Indian Commerce Unions (CITU), mentioned registering on the portal might imply misplaced wages for gig staff, since they must take break day to fill in required particulars.
“These staff work for 16 hours a day,” she instructed TechCrunch. “They don’t have time to go and register themselves on the federal government portal.”
CITU can also be among the many ten main Indian commerce unions calling for the withdrawal of the brand new labor legal guidelines, forward of nationwide protests deliberate for Wednesday.
The advantages of registering on the E-Shram portal are usually not compelling for a lot of gig staff, Tandon famous, as a result of the legislation doesn’t deal with extra speedy issues akin to fluctuating earnings, account suspensions, and sudden termination of accounts — points that staff say matter much more proper now than entry to insurance coverage or provident fund advantages.
Commerce unions typically arrange strikes to push platforms to deal with these issues immediately. Nevertheless, such actions can disrupt everybody concerned, together with customers, and put staff at additional threat, as they aren’t paid whereas hanging and should even face termination for collaborating.
“Whereas the social safety guidelines have now been put in place, we demand a minimal wage and an employer–worker relationship for gig and platform staff, that are but to be set by the federal government,” mentioned Shaik Salauddin, founder president of the Telangana Gig and Platform Employees Union (TGPWU), which has greater than 10,000 members within the southern state of Telangana, and nationwide basic secretary of IFAT. “We urge the federal government to acquire information from aggregators and safe their financial contributions to the fund to start out providing advantages to staff.”
There’s a broader debate over whether or not gig staff needs to be handled as staff — a query the brand new labor legal guidelines don’t deal with. The Social Safety Code defines gig and platform staff as a separate class, reasonably than extending them the rights and protections that include worker standing. In distinction, courts and regulators in markets such because the U.Okay., Spain, and New Zealand have moved towards recognizing platform staff as staff or “staff,” entitled to minimal wages, paid go away, and different advantages. In some U.S. jurisdictions, regulators and courts have pushed for platform staff to be handled as staff or equally protected staff, although many ride-hail and supply drivers stay categorized as unbiased contractors.
“With this legislation, the Indian authorities has settled this debate by saying that these gig staff don’t sit throughout the ambit of employment or different protections,” Tandon mentioned.
The Indian labor ministry didn’t reply to a request for remark.
