Samsung TV Plus not working? Here is the right way to repair it

Whereas Samsung TV Plus may not have the enchantment of streaming providers like Netflix or Hulu, it’s a fully free possibility included with all fashionable Samsung TVs and likewise accessible for Samsung telephone and pill house owners. There are greater than 400 stay channels and 1000’s of films and reveals on demand, together with a large library of Ok-Content material.

You could be stunned by how sturdy the catalog is for a free service. In case you already use it, you will discover loads to observe. When it stops working, nonetheless, issues can go fallacious for a number of causes starting from server outages to native app points. Listed below are among the commonest issues and their potential fixes.

Is Samsung TV Plus down?

If Samsung TV Plus shouldn’t be working, first examine whether or not the issue is on Samsung’s finish. Whereas it doesn’t occur typically, streaming providers typically go down for causes past your management. Websites reminiscent of Down Detector are useful for this, however sadly, Samsung TV Plus shouldn’t be at present supported there.

As an alternative, attempt testing the app on a number of gadgets or networks. If it fails on all of them, the difficulty is probably going both along with your community or with Samsung’s servers. If different apps are additionally having issues, the trigger might be native.

Is your web working?

In case your connection is down, Samsung TV Plus is not going to perform. Take the next steps to ensure your web or your ISP shouldn’t be the difficulty:

• Begin by guaranteeing you’ll be able to browse and consider different websites or providers with out situation. If Netflix or YouTube works, your native connection is okay. Run a velocity take a look at to substantiate your connection velocity. Samsung TV Plus doesn’t embrace its personal take a look at device, so use Ookla or Google’s built-in velocity take a look at as an alternative. Samsung recommends a minimal of 4 Mbps for SD, 6 Mbps for HD, and 25 Mbps for 4K. In case you are utilizing Wi-Fi, confirm that your ISP shouldn’t be experiencing an outage. When you have no connection in any respect, name your supplier.
• On a Wi-Fi connection? Be sure your ISP is working too. In case you don’t have any web entry you may need to instantly name your supplier to search out out if there’s a problem on their finish.
• Not the issue? Subsequent, you’ll wish to attempt restarting the router. Typically software program points could cause the router to misbehave and this could typically be a simple repair. In case you are keen to place within the additional effort, you can too do a full reset of your router to make sure it’s again to its manufacturing unit state. This may guarantee there aren’t any points with the {hardware} itself.
• Don’t have Wi-Fi? Guarantee your cellular knowledge is on. For Android, you are able to do this by going to Settings > Community & Web > SIMs after which choose your Main SIM. Then you definately’ll see a swap labeled Cell Information. Toggle it on if it isn’t already.

Shut and reopen Samsung TV Plus

If the web is okay and the service is on-line, the issue could be along with your machine or the app itself. Attempt closing and reopening the app or browser.

Right here’s the right way to pressure shut the app on Android:

1. Open the Settings app.
2. Go into Apps.
3. Faucet on See all apps.
4. Discover Samsung TV Plus and faucet on it.
5. Hit Power cease.
6. Affirm by tapping OK

Remember that Samsung Sensible TV house owners gained’t be capable of pressure cease apps on this method, so that you’ll wish to soar proper to restarting your Samsung TV.

Attempt restarting your Samsung TV

You possibly can restart your TV in two methods. Flip it on and press the ability button on the distant for 5 seconds to pressure a restart. Or flip the TV off, unplug it from energy for 30 seconds, after which plug it again in. After restarting, examine if the difficulty is resolved.

Updating the software program could repair bugs or enhance the Samsung TV Plus expertise. If automated updates are enabled, you’re set. In any other case, you’ll be able to examine manually for updates by going to Menu > Settings > Help. From there, you’ll wish to choose Software program Replace after which Replace Now.

Clear the cache

One other factor you would possibly wish to attempt is clearing the cache in your machine. Right here’s the right way to do it to your Samsung telephone or pill:

1. Open the Settings app.
2. Go into Apps.
3. Discover and choose the Netflix app beneath See all apps.
4. Faucet on Storage & cache.
5. Hit Clear Cache.
6. You can even choose Clear storage for a clear begin.

Public or enterprise networks typically block streaming to cut back congestion or keep away from distractions, particularly in colleges. In case you are on one in all these networks, Samsung TV Plus could also be restricted.

It could be your location or your VPN

Samsung TV Plus is supported in a number of nations, although it will depend on the machine. Right here’s a break down under:

• Galaxy Gadgets with Android 8.0 (O OS) or greater in 11 nations: United States, Canada, United Kingdom, Germany, France, Italy, Spain, Switzerland, Austria, India, Republic of Korea
• 2016-2022 Samsung Sensible TVs in 24 nations: United States, Canada, Brazil, Mexico, United Kingdom, Germany, France, Italy, Spain, Austria, Switzerland, Netherlands, Finland, Norway, Sweden, Denmark, Eire, Belgium, Portuguese, Republic of Korea, Australia, India
• 2017-2022 Household Hub within the Republic of Korea
• 2017 Household Hub in the US

In case you’re in an unsupported area, you’ll want to make use of a VPN to entry the service. In a supported nation however nonetheless having issues? It’s potential you left your VPN on and it’s set to an incompatible area.

 “There was an issue whereas making an attempt to play the Samsung TV Plus channel” error

Some Samsung TV Plus customers have run into an error that claims “There was an issue whereas making an attempt to play the Samsung TV Plus channel. Test your community settings or attempt once more later”. Right here are some things you’ll be able to attempt that will resolve the issue:

• First, confirm that your connection is working. Regardless, you’ll additionally wish to attempt restarting the router.
• Nonetheless not working? You would possibly wish to examine your DNS settings. Attempt switching the DNS to eight.8.8.8. Then reboot.