Dr. Tom Kelly is a trauma surgeon, and in all places, he sees medical doctors drowning in administrative work. He needed change, so he got down to construct it.
“We needed to construct an AI care accomplice that will stand alongside clinicians and care for the admin in order that particular person suppliers, like me, can really feel empowered to ship the care which we devoted our lives to,” he advised TechCrunch.
Dr. Kelly teamed up with Waleed Mussa, with whom he had labored at a earlier startup, and based Heidi Well being in 2021. The corporate started launching merchandise in early 2024.
In simply 18 months, he stated, the corporate has returned greater than “18 million hours to frontline healthcare suppliers from greater than 70 million affected person visits in 116 international locations.”
The product, as promised, is an AI medical scribe that takes care of all of the admin work that hassles medical doctors. It will possibly transcribe and dictate notes, generate customized affected person summaries, and even monitor duties so medical doctors now not have a necessity for sticky notes.
Heidi each constructed its personal AI mannequin and builds on prime of different fashions, corresponding to Gemini. “This mannequin agnostic method signifies that we are able to optimize our accuracy, latency, and value,” he stated.
On Monday, the corporate introduced a $65 million Sequence B led by Steve Cohen’s Point72. It additionally introduced a brand new device: an AI agent that calls sufferers on behalf of the physician. The previous Chief Medical Officer at Microsoft, Dr. Simon Kos, can be approaching board, together with Plaid’s head of income, Paul Williamson.
Techcrunch occasion
San Francisco
|
October 27-29, 2025
The corporate has raised $96.6 million thus far. Others within the spherical embody Goodwater Capital, Headline, Blackbird VC, LG Expertise Ventures, and Alumni Ventures.
“That they had seen all of the scribes earlier than,” Dr. Kelly stated of Point72. “They’d by no means seen product adoption and utilization metrics like they’d seen in Heidi. Additionally they beloved that we had been obsessed in regards to the finish consumer expertise, as a result of they noticed most of our opponents had been simply doing top-down gross sales.”
The recent capital will probably be used to assist with product growth.
Dr. Kelly hopes that giving medical doctors extra entry to AI instruments will broaden the capabilities of clinicians and take away the “drudgery” of their work.
He stated a lot of the conversations within the medical world proper now are formed by what is occurring in developed international locations, “however think about a world the place any healthcare supplier on the planet can use Heidi to extend their medical capability, the place they’ll observe in a struggle zone, or a refugee camp, or a area hit by local weather change or just an underserved neighborhood,” he continued. “Heidi may also help them attain extra sufferers and ship higher well being care outcomes.”
AI is reworking the well being tech. Others within the medical scribe house, specifically, embody DeepScribe, Ambiance Healthcare, and Abridge.
Heidi stated it really works with greater than 2 million clinicians per week, starting from hospitals to particular person practices. It has a free model of the product with paid options, which Dr. Kelly believes has been a great lure for brand spanking new prospects.
He stated AI is understandably going to vary all the things in healthcare. However at its core, humanity continues to be very important, particularly relating to sustaining and constructing belief.
“It’s about doubling the world’s well being care capability. That’s the true promise of AI,” he stated. “We wish to convey it about.”
